Terms and conditions of use

Access to and use of  "lightlashes.eu" are regulated by these General Terms and Conditions of Use. Access to said sites and their use, like the purchase of products presented there, presuppose the reading, awareness and acceptance of these General Terms and Conditions of Use. This website is managed and maintained by SeLiTa Srl Viale G. Zavaritt, 232 - 24020 Gorle (BG) Tax Reg. Code and National Insurance 03852010168

MODIFICATIONS TO THE TERMS AND CONDITIONS OF USE

The Owner may modify or simply update, in whole or in part, these General Terms and Conditions of Use. The modifications and updates of the General Terms and Conditions of Use will be communicated to the Home Page users as soon as they have been made and will be binding from the moment of publishing on the website in the above-mentioned section. Access to and use of the site presuppose acceptance by the user of these Terms and Conditions of Use.

RESPONSIBILITY FOR USE OF THE SITE

Access to and use of "lightlashes.eu", including viewing the web pages, communication with the Owner, the possibility of downloading information regarding the products and the purchase of the same on the website, constitute activities undertaken by the user exclusively for personal use unconnected to any commercial, business or professional activity. The user is personally responsible for his use of  "lightlashes.eu" and the relative contents. The Owner in fact cannot be held responsible for any unlawful use of the site and the contents by any of its users, notwithstanding responsibility for fraud and gross negligence. In particular, the user will be exclusively responsible for communicating incorrect or false information and data, or data regarding third parties who have not given their express consent, or incorrect use of the same.

All material downloaded or otherwise obtained through use of the service is at the user's choice and risk; moreover all responsibility for any damage to computer systems or loss of data resulting from downloading fall to the user and the Owner will be indemnified. The Owner declines all responsibility for any damage arising from inaccessibility of the services on the site or any damage caused by virus, damaged files, errors, omissions, service interruptions, cancellations of the contents, problems connected to the network, to the providers or telephonic and/or telematic connections, unauthorised access, alteration of data, lost and/or faulty functioning of the electronic equipment of the user himself.

PRIVACY POLICY

Please see the section regarding the Privacy Policy, which is also applicable should the user access "lightlashes.eu" and use the relative services without purchase.

INTELLECTUAL PROPERTY RIGHTS

The contents of  "lightlashes.eu", for example all works, images, photos, dialogues, music, sounds and videos, documents, designs, figures, logos and all other material, in any format, published on "lightlashes.eu", including the menus, web pages, graphics, colours, patterns, tools, characters and design of the website, diagrams, layouts, methods, processes, functions and software that make up "lightlashes.eu", are protected by copyright and by all other intellectual property rights of the Owner and other owners of the rights. All reproduction, in whole or in part, in any form, of  "lightlashes.eu" of its contents, without prior written permission by the Owner is forbidden. The Owner has the exclusive right to authorise or forbid direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of  "lightlashes.eu" and its contents.
Regarding use of  "lightlashes.eu", the user is solely authorised to view the website and its contents and to exclusively carry out any temporary reproduction, free of economic profit, that is considered transitory or accessory, or an integral and essential part of viewing "lightlashes.eu" and their contents and all other navigation operations on the website that may only be carried out for a legitimate use of the afore-mentioned sites and their contents.
The user is not authorised to reproduce, on any support form, in whole or in part, "lightlashes.eu" and their contents. Any reproduction must be, each time, authorised by the Owner or, if necessary, the authors of the individual works contained in the website. Said reproduction must in any case be carried out for lawful reasons and within respect of the copyright and the other intellectual property rights of the Owner and the authors of the individual works contained in the website. The authors of the individual works published on "lightlashes.eu" have the right, in any moment, to claim ownership of their works and to oppose any deformation, mutilation or other modification of the same works including any damage made to the works, which may prejudice their honour or reputation.
The user undertakes to respect the copyright of those who publish their works on "lightlashes.eu" or who collaborate in any way with "lightlashes.eu" in the creation of any expressive or artistic form destined for publication, even those not exclusively for the website or that do not form an integral part of it.  Furthermore, the user is not, in any case, authorised to use, in any way or form, the contents of the website or any individual work protected by copyright or any other intellectual property right.

TRADEMARKS AND DOMINION NAMES

All other distinctive signs that countermark the products sold on "lightlashes.eu" and present on the website are registered trademarks of the respective owners and are used within "lightlashes.eu" with the sole aim to countermark, describe and advertise the products for sale.

LINKS TO OTHER WEBSITES

The sites "lightlashes.eu" contain hypertext links to other websites that are in way connected to "lightlashes.eu". The Owner does not control or monitor said websites and their contents. The Owner cannot be held responsible for the contents of these sites and the rules adopted by them, even in regards to privacy and processing of the user's personal data during navigation. Moreover, the user is obliged to read the Terms and Conditions of Use and privacy regulations carefully. These General Terms and Conditions of Use and the Privacy Policy of "lightlashes.eu", in fact, do not apply to websites managed by other subjects other than the Owner. "lightlashes.eu" supply links to other pages for the sole purpose of aiding their users' research and navigation and easing hypertext links on the Internet towards other sites. Activation of links does not entail any recommendation or signal by the Owner for access to and navigation in these websites, nor any guarantee regarding the contents, services or goods supplied by them and sold to Internet users.
Anyone is interested in activating links to the Home page and other web pages of  "lightlashes.eu" which can be accessed by the public, is required to contact the Owner at the following email address: info@lightlashs.eu , asking permission for hypertext link.  The activation of links is allowed by the Owner to the applicant, free of charge and in a non-exclusive way, after inspecting the applicant's requirements. 
The Owner has the right to refuse the activation of direct links on his site in the event in which the applicant, wishing to activate links to "lightlashes.eu", has, in the past, undertaken unfair commercial practices or practices that do not conform to the customs of the sector or rather unfair competition against the Owner, or should the Owner fear that such behaviour may be adopted in the future, or rather in the event that the applicant has adopted or may adopt in the future any action discrediting the Owner, his website or services. In any case, the activation of deep frames and deep links to "lightlashes.eu" is prohibited, as is the unauthorised use of meta-tags, without the Owner's permission.

CONTENTS

The Owner has adopted all measures to prevent publication in the website of any contents that describe or represent scenes or situations of physical or psychological violence or anything that, according to the sensitivity of the users of "lightlashes.eu" may be considered harmful to civil convictions, human rights and dignity, in all its forms and expressions. In any case the Owner does not guarantee that the websites contents are appropriate or lawful in other countries, outside of Italy. Moreover, should said contents be considered unlawful or illegal in some other countries, access to the "lightlashes.eu" websites is not advised and should the user decide to enter despite this, any use he makes of the supplied services will be his exclusive and personal responsibility. Furthermore, the Owner has adopted every possible precaution in order to guarantee his customers that the contents of  "lightlashes.eu" are accurate and do not contain incorrect or out of date information, with respect to their date of publication on the website and, as far as possible, also subsequently. Moreover the Owner does not accept any responsibility to the users for the accuracy and completeness of the contents published on "lightlashes.eu", notwithstanding the responsibility for fraud and gross negligence and notwithstanding that otherwise provided for by law. The Owner, furthermore, cannot guarantee the users that the website works in continuation, without interruption and without error or malfunction caused by the Internet connection. For any problem found while using the website, please contact Customer Services or the following email address: info@lightlashes.eu
  A technician will be available to supply assistance and restore the function of access to the website, wherever possible. Likewise, we advise you contact the Internet service provider or that you verify the correct activation of all systems for Internet connection and access to web contents, including the Internet browser. Though the Owner will do everything possible to ensure continual access to his website, the dynamic nature of the Internet and its contents may cause suspension, interruption or discontinuity in "lightlashes.eu" caused by the necessity to update the website. The Owner has adopted technical and organisational measures aimed at safeguarding the security of the services on "lightlashes.eu", the integrity of the data regarding traffic and electronic communications in regards to unauthorised forms of use or knowledge as well as to avoid the risk of leaking, destruction and loss of data and information, both private and public, relating to their users, present on the "lightlashes.eu" websites or rather of unauthorised or unlawful access, or of the data and information itself.

APPLICABLE LAW AND SETTLING DISPUTES

These General Terms and Conditions of Use are controlled by Italian law. In the event of dispute arising from the General Terms and Conditions of Use between the Owner and any of his final users, the Owner hereby guarantees full adhesion to and acceptance of the RisolviOnline conciliation service.
 RisolviOnline is an independent and institutional service, offered by the Arbitral Chamber of the Chambers of Commerce of Bergamo, which allows a satisfying agreement to be reached with the help of a neutral and competent conciliator and in a friendly and safe way, through the internet. For further information on Risolvionline.com regulations or to send a conciliation request go to RisolviOnline.com.

SALES CONDITIONS

The offer and sale of products on "lightlashes.eu" are regulated by the following General Conditions of Sale. The products purchased on "lightlashes.eu" are sold directly SeLiTa Srl - Viale G. Zavaritt, 232 - 24020 Gorle (BG) - C.F. e P.IVA 03852010168
 
1. Enforceability of these conditions of sale
1.1) These General Conditions of Sale exclusively control the offer, dispatch and acceptance of purchase orders of products on "lightlashes.eu" between users of the above-mentioned sites and the Vendor. The General Conditions of Sale do not control the supply of services or the sale of products by parties other than the Vendor present on "lightlashes.eu" via links, banners or other hypertext connection. It is the user’s responsibility to check the sales conditions before making orders and purchasing products and services from parties other than the Vendor. SeLiTa Srl is not responsible for the supply of services from third parties other than the Vendor or for the conclusion of electronic commerce operations between the users of  "lightlashes.eu" and third parties.
1.2 ) The Vendor uses the "lightlashes.eu" websites to offer products for sale and carry out its electronic commerce activities exclusively with their own final users as “consumers”, or rather any physical person not acting for their own commercial, entrepreneurial or professional ends.
  Moreover, the Vendor reserves the right to not carry out any orders coming from any parties other than the “consumer” or any orders that do not conform to their commercial policies.

2. Conclusion of the contract between consumer and Vendor
2.1) The available language for concluding the contract with the Vendor is Italian.
2.2) No purchase requests from countries other than those indicated can be accepted.
2.3) Those consumers who intend to place a purchase order of one or more products on "lightlashes.eu" must fill in the electronic order form and send it telematically to the Vendor following the relative instructions, in order to complete the purchase contract.
2.4) The order form contains a cross-reference to these General Conditions of Sale and the Right to Return Information Report, as well as a summary of the basic characteristics of each product ordered and the relative price (including all taxes applicable), of the accepted methods of payment and the delivery methods of the purchased products, of dispatch and delivery costs, of the conditions for the right to return and the terms for return of the purchased products.
2.5) Before proceeding with the purchase by transmitting the order form, the consumer is required to read the General Conditions of Sale and Right to Return Information Report carefully; the user can also print, save or reproduce a copy for personal use. 
Before transmitting the order form, the consumer can identify and correct any errors in the data entered.  By sending the order form the consumer declares to have understood and accepted the contents of the same, as well as the General Conditions of Sale and Use, the Privacy Policy and the Right to Return regulations. Any failure to fully accept said contents will result in the order being annulled.
2.6) The prices of the products may be subject to revision. The consumer is obliged to check the final price of each product before sending the relative order form.
2.7) The contract is concluded when the Vendor receives, telematically, the order form, and has checked that the data relating to the order is correct.
2.8) Once the contract has been concluded, the Vendor will process the purchase order.  
2.9) The order form will be archived at the Vendor’s data base for the period of time necessary for carrying out the orders and in any case within the terms provided for by law. The consumer may view the orders carried out by accessing his profile and consulting the appropriate section.
2.10) The Vendor reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvability is not sufficiently guaranteed or if the products are not available. In these cases, the Vendor will send the consumer an email informing him that the contract is not concluded and that the Vendor has not carried out the purchase order, explaining the reasons. 
Should the products presented on "lightlashes.eu" no longer be available or on sale at the moment of the most recent access to the site or when the order form is sent, it is down to the Vendor to communicate said unavailability of the products ordered to the consumer, in a timely fashion and in any case within 14 days from the day after the order was sent to the Vendor. Should the order have been sent and payment made, the Vendor will undertake to refund the relative amount, without obligation for any kind of compensation.
2.11) Once the contract is concluded, the Vendor will send the consumer a receipt for the purchase order via email, including the information already contained in the order form (cross-reference to the General Conditions of Sale and Right to Return Information Report, the information relating to the product’s basic characteristics and the detailed price, payment methods, right to return and delivery costs).

3. Characteristics of the goods on sale
3.1) The sites "lightlashes.eu" offer only original products carrying the brand and purchased directly from the Vendor at and/or those producers authorised by the same.
3.2) The basic characteristics of the products presented on "lightlashes.eu" are available in the detailed summary of each product. However, the images and colours of the products on sale may vary to the real ones due to the Internet browser and monitor used.
3.3) All products come with an identity tag attached with a single-use seal. To make use of the right to return said tag and seal must be completely attached.  The Vendor, in the case of return, has the right to refuse the return of those products that no longer have the tag or which have been changed in their basic and qualitative characteristics or which have been damaged.

4. Payments
4.1) Payment methods for the products purchased and the relative dispatch and delivery fees are indicated in the order form and make up an integral part of these Conditions of Sale.
4.2) Should payment be made by credit card, the financial information (for example, the credit/debit card number or expiry date) will be cryptographically forwarded to Banca Sella or other banks who supply the relative remote electronic payment services, without third parties being able to access said information in any way. Furthermore, said information will not be used by the Vendor except for completing the procedures relating to the purchase for which they have been given and to issue the relative refund should the products be returned – following the execution of the right to return – or should it be necessary to prevent or inform the police of fraud on "lightlashes.eu". The amount for the purchase of the products and the delivery fees, as indicated in the order form, will be debited at the moment of purchase.

5. Dispatch and delivery of the products
Products ordered on "lightlashes.eu" will be dispatched with express courier: the consumer can decide which at the checkout. The consumer must choose his preferred method while filling in the order form.
Delivery times are calculated based on working days and do not include Bank holidays.
Select your delivery country from the "Shipping" menu.
You can complete the order process only if it will be shipped in one of the countries listed in the delivery country menu.
If your delivery country is not listed, you can not complete the order process because we don’t ship to your country.
If you change the shipping country during the order process your shopping cart is automatically emptied.
Only for Italy, this web site is not allowed to sell and ship to Livigno, Campione d’Italia, S. Marino and Vatican City.

6. Right to return
6.1) The consumer has the right to withdraw from the contract concluded with the Vendor, without penalty and without giving a reason, within 14 working days from the day of receiving the products purchased on "lightlashes.eu". An item cannot be exchanged for another one; to change an item you must fill out a new order.
6.2) To withdraw from the contract the consumer must proceed as follows:
via the "lightlashes.eu" site, access the section relating to completed orders and fill out the Return Form, sending it telematically to the Vendor, ensuring that all conditions provided for in point 6.6 have been respected; return the products to the Vendor giving them to the courier for delivery, according to the methods indicated in the following paragraphs, within 14 working days from receiving the goods; wait for the Vendor to confirm acceptance of the return and send the subsequent refund.
6.3) The fees for returning purchased goods are at the purchaser’s expense.
6.4) Should the consumer decide to use the carrier indicated by the Vendor in the Return Form, he will not have to pay the fees for returning the purchased products directly. Said payment will be made by the Vendor, on the consumer’s behalf, by retaining a forfeit amount from the refund itself to cover the cost previously paid for the dispatch and home delivery of the purchased products.
6.5) Should the Consumer decide to use a different carrier to that indicated by the Vendor in the Return Form, he must pay the fees for returning the purchased products himself. In this case, the cost previously paid for the home delivery of the purchased products will also be refunded, and any loss or damage of the products during transportation will be his responsibility.
6.6) The Right to Return, - as well as respect of the terms and methods described in the previous points – is considered correctly followed when the following conditions are also completely met:
the Return Form must be completely filled out and sent to the Vendor within 14 working days of receiving the products;
the products must not have been used, worn, washed or damaged;
the identity tag must still be attached to the products with the single-use seal that is an integral part of the product;
the products must be returned in their original packaging;
the returned products must be handed over to the carrier within 14 working days from receiving the products.
6.7) If the Right to Return is carried out following the indicated methods and terms, the Vendor will undertake to refund any payments already received for the purchase of the products according to the methods and terms expected.
6.8) The amounts will be refunded as soon as possible; in any case, within thirty (30) days from the date in which the Vendor receives the goods in his warehouses, he will undertake to activate the refund procedure, once he has checked the return procedure has been correctly carried out.
6.9) Should the methods and terms for the right to return not be respected, as specified in this paragraph, the Consumer will have no right to refund of any amount already paid to the Vendor; he can, however and at his own expense, request the return of the products in the state in which they have been returned to the Vendor. Otherwise, the Vendor may keep the products, as well as the amounts already paid for the purchase of the same.

7. Refund times and methods
7.1 After returning the products, the Vendor will undertake all inspections necessary to verify that the said products conform to the terms and conditions indicated in paragraph 6. Should these inspections have a positive result, the Vendor will undertake to send the Consumer an email confirming acceptance of the returned products.
7.2 Whatever payment method the Consumer used, the refund is activated by the Vendor, in the shortest time possible and in any case within thirty (30) days from the date in which the Vendor receives the goods in his storehouses, following inspection that the relative procedure has been carried out correctly and acceptance of the returned goods.
7.3 Should the person receiving the products indicated in the order form be different to that who paid for the purchase of said products, the refund of the amount paid, in the event of the right to return, will be made by the Vendor to he who made the payment.
7.4 The value date of the credit is the same as that of debit; therefore no loss will be suffered in terms of bank interests.
7.5 The Vendor specifies that the carrier for the return of the products must be the same as that who carried out the delivery, so that by using the pre-printed label attached to the package containing the products, the consumer can return the products to the Vendor without having to pay the necessary fees himself. According to the methods and terms provided for the right to return, said method in fact allows the Vendor direct payment, on behalf of the consumer, of the fees for returning the purchased products, freeing him from all obligations to payment towards the carrier.
7.6 Should the Consumer decide to use, for the return of products, a different courier to that indicated by the Vendor, he must carry out the payment of the necessary fees himself and must also accept all responsibility for any loss or damage to the products during transportation, according to the methods and terms provided for carrying out the right to return.

8. Privacy
8.1) The Consumer may obtain information regarding the processing of personal data by accessing the Privacy Policy.
8.2) The General Conditions of Use, furthermore, contain important information on the processing of personal data of the users and on the security measures adopted.
8.3) For all other information on the Privacy Policy you can contact us directly at the following email address: info@lightlashes.eu 

9. Applicable law and settling disputes
9.1) The General Conditions of Sale are controlled by the Italian Law and in particular by Legislative Decree nr. 206 of 6th September 2005, on the Consumers’ Code, with specific reference made to the regulation in the matter of remote contracts and by Legislative Decree nr. 70 of 9th April 2003 regarding certain aspects concerning electronic commerce.

9.2) In the case of dispute between the Vendor and each final user, arising from the General Conditions of Sale, the Vendor hereby guarantees full adhesion to and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, supplied by the Arbitral Chamber of the Chambers of Commerce of Bergamo, which allows a satisfying agreement to be reached with the help of a neutral and competent conciliator and in a friendly and safe way, through the internet. For further information on Risolvionline.com regulations or to send a conciliation request go to RisolviOnline.com.

10. Modification and updating
The General Conditions of Sale may be modified, also in consideration of any changes in the law. The new General Conditions of Sale will have effect from the date of publication on the site.

11. Customer Care
The Consumer can request any information from our assistance services: please contact Customer Services. 
You can also contact the Vendor via email at the following email address: info@lightlashes.eu
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